Reporting Guide

Step-by-step instructions to report fraud and seek justice

1

Document Everything

Gather all evidence of your transaction and communication with PurePlatform:

  • Order confirmation emails and receipts
  • Payment transaction records from your bank/card
  • Screenshots of order status and cancellation notices
  • All communication with customer support (emails, tickets, chat logs)
  • Screenshots of wallet balance showing "platform credit"
  • Any withdrawal attempts and verification requests
2

Contact Your Bank

Request a chargeback for fraudulent transaction:

  • Call your bank's fraud department immediately
  • Explain that goods were not delivered and refund was not honored
  • Provide all documentation you've collected
  • File a formal chargeback dispute
  • Act quickly - chargebacks typically have 60-120 day windows
3

Report to Authorities

File complaints with consumer protection agencies:

  • Iraqi Consumer Protection Authority (if applicable)
  • File a complaint with local police for fraud
  • Report to International Consumer Protection organizations
  • Submit complaints to app stores (Google Play, App Store)
  • Report the company's payment processor for facilitating fraud
4

Share Your Experience Publicly

Warn others and build evidence against PurePlatform:

  • Leave detailed reviews on Google Play and App Store
  • Post your experience on Reddit and consumer forums
  • Share on social media to warn your network
  • Submit your story to this website
  • Contact local media about consumer fraud targeting Iraqis
5

Consider Legal Action

For significant losses, explore legal options:

  • Consult with a consumer rights lawyer
  • Join or initiate class-action lawsuits if available
  • Send formal legal demand letter to PurePlatform
  • File in small claims court for amounts under jurisdiction limits
  • Connect with other victims for collective legal action

Need Help Reporting?

Contact us to get assistance with documenting your case and filing complaints.

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